Complaints
NICS encourages all patients and visitors to share their views about our services. We aim to provide the highest standard in healthcare so if you have a concern we aim to sort this out as quickly as possible.
How To Raise A Complaint
If possible, we would always encourage patients/visitors to speak to staff in the area where the problem has occurred straight away.
Where you are not able to resolve your complaint in this way and wish to make a formal complaint you should do so, preferably in writing as soon as possible giving as much detail as you can, as this helps us to establish what happened more easily. All concerns should be raised:
- •Within 12 months of the incident, or
- •Within 12 months of you becoming aware of the matter
Send Your Written Complaint To
NICS HR Lead: Mr N Glynn
[email protected]
Southview Surgery, Guildford Road, Woking, Surrey, GU22 7RR
Complain Directly To NHS England
You may also make your complaint directly to NHS England, who commission our service:
NHS England, PO Box 16738, Redditch, B97 9PT
03003 11 22 33[email protected]NHS England complaints procedure